Founder & Chief Course Curator
Mark Michelson: researcher | strategist | practitioner | teacher
Helping people worldwide understand each other with a practical view of research, strategy, communities, and modern AI.
Mark’s mission since age 17 has been to help people understand each other. He does it by building research companies, teaching, organizing communities/associations, producing conferences, storytelling, songwriting, performing music, and by making work that’s human-first.
Mark has conducted thousands of workshops around the world in-person and online. He has taught subjects as diverse as; mystery shopping; use of mobile ethnography for understanding customers; defining metrics and creating analytic workflows for CX success; finding the story in unstructured data; setting up and managing global communities, and more.
A frequent speaker among the research, AI and CX circuits, Mark has also enjoyed a decade as an adjunct professor with MBA classes on entrepreneurship.at University of Georgia, Kennesaw University, Georgia State University, and Georgia Tech.
